Common IT Problems
Setting up existing equipment to a new network
- Printers have to use the new internet gateway. Your printer will have an IP address on your new network. The best way to resolve this is to reinstall the printer software or App.
If you are still having problems use the following guides.
- Download Advanced IPscanner from the internet and run it. Press the play button.
- The IP address (this being an HP printer is found if you cannot see it on your printer)
- On windows follow this guide https://www.technipages.com/windows-install-printer-via-ip-address
- On a Mac follow this guide. https://www.ch.cam.ac.uk/computing/adding-network-printer-mac-os-xIf the printer is old or a low spec and needs to attach to a modem with a DHCP router (your old Router for the landline this printer will not work either).
- Old PC’s and equipment in general.Wifi are best on 5Ghz (see the Ethernet and Wifi” document). Some PCs won’t work on it as it has an out-of-date wifi adaptor on it. Some don’t even work on the current wifi network at all.
Some old “Homeplugs” powerline adaptors will not work well either. With the higher speeds you get, in some properties where the is a lot of electrical supply interference (especially in older properties or cannot achieve the same throughput.
- Especially on Apple Devices.
If you have been running on unreliable broadband for a while and you get a system that works, if automatic updates are turned on, then everything will update.Sometimes this may mean updating software to work with the new operating system, or especially in Apple’s case, older devices such as Apple printers maybe become out of date to work with the current Mac OS for example.
Sometimes things appear slow still as before such as outlook or any email client that is syncing on all folder for example. This is because the way the software is set up. Like this example.
- This does not happen on managed wifi systems like Ubiquiti, it does it for you but on unmanaged systems tour, mobile or tablet may not automatically connect to the strongest point of Wifi.
On Android, you’ll stay on your current network until the signal dies completely, and even after your signal dies, you won’t necessarily get switched to the next best WiFi broadcast. If you want to take more control over which networks are connected to when installing Wifi Switcher.
The app lets you set up “preferred” routers that take priority at all times as well as configure a custom distance threshold that needs to be reached before your device swaps to a new network (handy if you’re in a house or office with lots of access points). You can also turn off mobile data when switching and jump from 5GHz and 2.4GHz bands on the same router.
The app is simple enough to use and find your way around (even if you’re not a wireless networking engineer). Tick the Preferred box next to any WiFi network you want your device to stick with or find first and open up the settings panel via the menu button in the corner to set more options for the app.
There are plenty of alternatives around on Android if you’re prepared to do some experimenting. The best one for you might depend on the setup at your home, office, or coffee shop, and the exact features you need. If Wifi Switcher doesn’t do it for you, try Swifi Auto Switch or Best Wifi.Over in the land of iPhones and iPads, iOS uses a variety of criteria to decide which networks to attach itself to automatically, including the network security settings and hotspot type. There’s no easy way to set up ‘preferred’ networks using the default options you get with iOS.
There are a number of workarounds you can try, though none automatically detect signal strength. The first is to install WiFi Priority, which isn’t quite as slick or as user-friendly as the apps on Android but does exactly what it promises it will. It lets you disable auto-join on certain networks, which in turn prioritizes the alternatives whenever iOS is trying to connect. You can still connect to any network with a tap.
These are just a few examples. Whilst we always try and help, (and we also do if on time), this is not part of the original estimate, as everyone will have different equipment, so the estimate will change if you would like us to help with these issues. We have put these issues here as these are the most common ones and these are the fixes. We can help you or a PC engineer might help. We can always come back if we have run out of time. We are always happy to help.