South West Mobile Broadband unfortunately is not your ISP (Internet Service Provider).
Over 95% of problems are due to masts going down to maintanance issues.
Here is some information that can help you.
EE Technical support on 08009566000
However, there is some good news. South West Mobile Broadband Ltd fits a cloud service to all SXT/LHG kit equipment and Ubiquiti equipment.
This means we can log in remotely and see if there are any problems with the actual equipment.
Even on our 4G outdoor routers, they still pick up a 4G signal, even when the mast is not transmitting including the mast cell ID number, or as a last resort reboot the equipment remotely too.
We will always provide support after Installation. All installations are under a cloud where we can look remotely at any issues you are having whether this is a 4G Home Installation, or a Ubiquiti Home and Business Installation.
Please call us on 01932 349120 option 2, or at firstname.lastname@example.org